Refund Policy – Workflow Rescue & Optimization
Overview
At Workflow Rescue & Optimization, we are committed to delivering high-quality SharePoint and Power Platform solutions tailored to your business needs. If you are not satisfied with our services, we offer a fair and transparent refund policy outlined below.
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Eligibility for Refunds
Refunds may be issued under the following conditions:
1. Service Not Delivered
• If the agreed-upon service was not initiated or delivered within the specified timeframe and no substantial work has been completed.
2. Incomplete or Non-Functional Deliverables
• If the delivered solution does not meet the core functional requirements as outlined in the signed scope of work, and remediation attempts have failed.
3. Cancellation by Client (Before Work Begins)
• Full refund if cancellation occurs before any work has started.
4. Cancellation by Client (After Work Begins)
• Partial refund based on the percentage of work completed and time invested.
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Non-Refundable Situations
Refunds will not be issued under the following circumstances:
• Change of mind after work has commenced.
• Client delays or lack of communication that impact project delivery.
• Issues arising from third-party integrations or platforms outside our control.
• Custom solutions that were approved and delivered as scoped.
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Refund Request Process
To request a refund, please follow these steps:
1. Email us at support@workflowrescue.com with the subject line “Refund Request”.
2. Include your project name, invoice number, and a detailed explanation of the issue.
3. Allow up to 7 business days for review and response.
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Dispute Resolution
If a resolution cannot be reached through direct communication, both parties agree to pursue mediation before any legal action.
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Policy Updates
This refund policy may be updated periodically. Clients will be notified of any changes prior to their next engagement.